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Home » Training » ITIL® 4 Foundation with exam


ITIL® 4 Foundation with exam


  • Course description
  • Training program
  • Additional information
  • Exam

Course description

ITIL® 4 Foundation with exam

According to the decision of PeopleCert and AXELOS, from November 1, 2019, accredited trainings are sold only with an exam.

ITIL has led the ITSM industry with guidance, training, and certification programmes for more than 30 years. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

Our best seller ITIL 4 Foundation training will:

  • Provide an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
  • Explain the concepts of the service management framework to support candidates studying for the ITIL 4 Foundation exam.
  • Act as a reference guide that practitioners can use in their work, further studies, and professional development.


  • Understand the key concepts of ITIL service management.
  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
  • Understand the four dimensions of ITIL service management.
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
  • Understand the purpose and key concepts of main ITIL practices and how they contribute to value chain activities.

Target audience:

  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.

Training program


  • ITIL 4 journey
  • Key concepts of service management
  • ITIL case study: Axle Car Hire
  • ITIL service value system
  • Four dimensions of service management
  • ITIL guiding principles
  • Service value chain
  • ITIL practices review
  • Service level management practice
  • ITIL 4 Foundation mock exam

Day 2:

  • Relationship management practice
  • Supplier management practice
  • Information security management practice
  • IT asset management practice
  • Service configuration management practice
  • Change enablement practice
  • Deployment management practice
  • Release management practice
  • Service desk practice
  • Incident management practice
  • Service request management practice
  • Monitoring and event management practice
  • Problem management practice
  • Continual improvement practice
  • Exam tips and tricks
  • ITIL 4 Foundation certification exam

Additional information

Student pack includes:

  • ITIL 4 Foundation coursebook with a set of slides
  • ITIL glossary
  • Exam specification
  • Exam sample questions with answers and rationales
  • ITIL 4 Reference Card
  • Pre-Course training materials
  • Post-Course additional materials.

Organisation of training:

  • Public classroom, Closed group classroom, or Instructor-led Live Online Classes
  • Training language: PL or EN
  • Material language: EN
  • Group size: 8 to 14 participants
  • Prerequisites: None
  • Accreditation: Accreditation granted to Asseco Data Systems by PeopleCert on behalf of AXELOS
  • Exam is included in price.

Additional information regarding participation in the Virtual class:

  • Each participant should register for the training session between 08:30-08:50
  • The training is conducted between 09:00 am and 3:30 pm
  • During the training day there will be several breaks, including one 1-hour lunch break and 10-minutes coffee breaks after each hour of training.
  • Study guide and other training materials are distributed in a digital version.
  • Exams are carried out in the form of vouchers.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL Accredited Training Organization logo® is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


  • Exam type: on-line, multiple choice (1 correct answer out of 4)
  • Exam Duration: 60 minutes (90 minutes for non-native speakers)
  • Number of questions: 40
  • Pass mark: 65% (26/40)
  • Exam language: English
  • Closed book.

Training schedule


… If you value the opportunity to learn with a trainer and other students, from anywhere without traveling.

Training: ITIL4_FOUND_EN

ITIL® 4 Foundation with exam

Additional info

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