ITIL® 4 Foundation with exam

ITIL

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Accreditation

Course description

ITIL® 4 Foundation with exam

According to the decision of PeopleCert and AXELOS, from November 1, 2019, accredited trainings are sold only with an exam.

ITIL has led the ITSM industry with guidance, training, and certification programmes for more than 30 years. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

Our best seller ITIL 4 Foundation training will:

Provide an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
Explain the concepts of the service management framework to support candidates studying for the ITIL 4 Foundation exam.
Act as a reference guide that practitioners can use in their work, further studies, and professional development.

Benefits:

Understand the key concepts of ITIL service management.
Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
Understand the four dimensions of ITIL service management.
Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
Understand the purpose and key concepts of main ITIL practices and how they contribute to value chain activities.

Target audience:

Individuals at the start of their journey in service management
ITSM Managers and aspiring ITSM Managers
Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
Existing ITIL qualification holders wishing to update their knowledge.

Training program

Day1:

ITIL 4 journey
Key concepts of service management
ITIL case study: Axle Car Hire
ITIL service value system
Four dimensions of service management
ITIL guiding principles
Service value chain
ITIL practices review
Service level management practice
ITIL 4 Foundation mock exam

Day 2:

Relationship management practice
Supplier management practice
Information security management practice
IT asset management practice
Service configuration management practice
Change enablement practice
Deployment management practice
Release management practice
Service desk practice
Incident management practice
Service request management practice
Monitoring and event management practice
Problem management practice
Continual improvement practice
Exam tips and tricks
ITIL 4 Foundation certification exam

Additional information

Student pack includes:

ITIL 4 Foundation coursebook with a set of slides
ITIL glossary
Exam specification
Exam sample questions with answers and rationales
ITIL 4 Reference Card
Pre-Course training materials
Post-Course additional materials.

Organisation of training:

Public classroom, Closed group classroom, or Instructor-led Live Online Classes
Training language: PL or EN
Material language: EN
Group size: 8 to 14 participants
Prerequisites: None
Accreditation: Accreditation granted to Asseco Data Systems by PeopleCert on behalf of AXELOS
Exam is included in price.

Additional information regarding participation in the Virtual class:

Each participant should register for the training session between 08:30-08:50
The training is conducted between 09:00 am and 3:30 pm
During the training day there will be several breaks, including one 1-hour lunch break and 10-minutes coffee breaks after each hour of training.
Study guide and other training materials are distributed in a digital version.
Exams are carried out in the form of vouchers.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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The ITIL Accredited Training Organization logo® is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.