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Home » Training » ITIL® 4 Strategist: Direct, Plan & Improve (DPI)

Training ITIL4_DPI_EN

ITIL® 4 Strategist: Direct, Plan & Improve (DPI)

Accreditation

  • Course description
  • Training program
  • Additional information
  • Exam

Course description

According to the decision of PeopleCert and AXELOS, from November 1, 2019, accredited trainings are sold only with an exam.

This 3-day ITIL 4 Strategist: Direct, Plan and Improve (DPI) course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.

The module includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organization’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.

Learning outcomes:

  • Understand the Key Concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices.

Target audience:

  • ITSM managers and aspiring ITSM managers, who want to obtain the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designation
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Individuals continuing of their journey in service management
  • Existing ITIL qualification holders wishing to develop their knowledge.

Prerequisite:

ITIL 4 Foundation certification

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Training program

The Direct, Plan and Improve (DPI) course focuses on the following ITIL 4 practices:

  • Continual improvement
  • Measurement and reporting
  • Portfolio management
  • Organizational change management
  • Risk management.

Additional information

Student pack includes:

  • ITIL 4 Direct, Plan and Improve coursebook with a set of slides
  • Booklet with ITIL 4 practices discussed during the course
  • ITIL glossary
  • Exam specification
  • Exam sample questions with answers and rationales
  • ITIL 4 Reference Card.

Organisation of training:

  • Public classroom, Closed group classroom, or Instructor-led Live Online Classes
  • Training language: PL or EN
  • Material language: EN
  • Group size: 8 to 14 participants
  • Prerequisites: ITIL 4 Foundation certificate
  • Accreditation: Accreditation granted to Asseco Data Systems by PeopleCert on behalf of AXELOS
  • Exam is included in price.

Additional information regarding participation in the Virtual class:

  • Each participant should register for the training session between 08:30-08:50
  • The training is conducted between 09:00 am and 3:30 pm
  • During the training day there will be several breaks, including one 1-hour lunch break and 10-minutes coffee breaks after each hour of training.
  • Study guide and other training materials are distributed in a digital version.
  • Exams are carried out in the form of vouchers.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL Accredited Training Organization logo® is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Exam

  • Exam type: on-line, multiple choice (1 correct answer out of 4)
  • Exam Duration: 90 minutes (113 minutes for non-native speakers)
  • Number of questions: 40
  • Pass mark: 70% (28/40)
  • Exam language: English
  • Closed book.

Training schedule

Remote

… If you value the opportunity to learn with a trainer and other students, from anywhere without traveling.

Training: ITIL4_DPI_EN

ITIL® 4 Strategist: Direct, Plan & Improve (DPI)

Date
Form
Language
Additional info
Price
13.10 – 15.10
Remote class
english

€980.00  net

Buy training
08.12 – 10.12
Remote class
english

€980.00  net

Buy training

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