Services are all around us. We do not buy a car, but use the leasing service. We do not buy a movie on a DVD, but we use streaming services from Netflix, Disney or HBO. We do not own the software, but we pay a subscription to use it. The service model has become commonplace. This is especially true of digital services. This trend is getting stronger. What does the service model look like? How is value created through services? How did customers and users become an integral part of the service delivery model? Why has the service model conquered the world and how can ITIL 4 help you create and deliver world class services? We will answer all these questions in the webinar.

The webinar ends with a Q&A session with our expert.